Job ID NumberR3245Employment TypeFull timeWorksite FlexibilityOnsiteJob SummaryAs IT Analyst, you will provide IS technical support at the plant level, acting as client support and first responder to issues relating to plant IS and process control systems.Job DescriptionWe are looking for a IT Analyst. This position will be full-timeand onsite contract opportunity in Hershey, PA. Candidates must be a commutable distance from Hershey, PA. What You’ll DoInstall software and install new PC’s, re-image PC’s as necessary, coordinate requests for new PC’s, provide PC hardware and software troubleshooting and repairs. Install new software when required by corporate projects. Maintain current list of al IS related enterprise assetsWork with corporate and local plant staff on implementation of corporate driven hardware, software, and network infrastructure projects. Facilitate communications to plant staff of system upgrades and IS projectsProvide on-site monitoring and support for corporate servers and local area network (LAN). Coordinate service requests for wireless devices, laser printers, bar code printers, IP phones, and timeclocks. Provide support for paging system, coordinating hardware support with outside resources as needed. Coordinate assistance from next level(s) of support as neededSupport VMWare Server farm running 100 virtual machines for plant SCADA and HMI systems. Maintain virtual machines running support and programming software for the EES department. Maintain thin clients network and support continued upgrade of systems to thin client – VM architectureSupport plant developed/purchased applications. This includes development support, troubleshooting, testing, training, and upgrades. Assure applications are compatible with current hardware and software and comply with IS and Engineering guidelinesCoordinate local plant Disaster Recovery plans and activities with appropriate IS Department groups and individuals to assure policies are being followed. Maintain clones of virtual machines for process control network. Act as the “Plant Owner” of the local computer room(s), assuring that security, fire protection, utility supply, etc. are well maintained, in order, and cleanProvide IS technical support at the plant level, acting as client support and first responder to issues relating to plant IS and process control systemsRepresent the needs of the plant and act as liaison between the plant and Corporate IS functionsSupport Corporate IS projects involving computers and networking systems at the plant levelProvide IS support services to user departments in identifying, evaluating, implementing and maintaining computer-based solutions to business problemsEnd User Support: Respond to plant user support needs as assigned by the Help Desk process. This includes PC software and hardware, printers, WinSPC, Barcode systems, LPR, PI, AIM, MPS, LMS, and timeclocks. Troubleshoot and correct problems as possible. Verify correct configurations and connectivity prior to coordinating assistance with next levels of support. Facilitate MyAccess requests, user training, and manage user accounts as requiredOngoing responsibilities include: hardware and software support for Windows PC’s, printers, network equipment, time clocks, bar code systems, IP phone system, paging system, and any other IS related work as required by managerWhat You'll NeedRequiredAssociates Degree or relevant certification preferredMinimum 2 years of experience with computer end user supportProficiency of the English languageWorks safely and follows all established plant policies and proceduresPossess good time managementPossess good math skillsFollows directions and pays attention to detailsAbility to work independently and in group environmentPossess good communication skills both written and verbalDemonstrated ability to handle multiple prioritiesProficient knowledge of personal computers and printersProficient knowledge of Windows Server and Windows 10 operating systemsProficiency in management of VMWare virtual environmentsKnowledge of network communications and hardware (Cisco)Some knowledge of programming languages, databasesMay be required to flex work hours based on needUnderstanding of when to address issues and when to hand support off to next level for resolutionPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor#LI-AL1Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.